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Secret Voip
Where Voice Has No Limit
FAQ

 

General, Account and Control Panel


How long does it take to register?

Registration is a fast process. Make sure you enter all your details correctly on the signup form. Once done send us the form and your account will be created immediately if all details are correct.

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How does it work ?

First register by filling out the application form. When signing up for the SecretVoip service you shall ensure that the information provided is complete, up to date and completed truthfully.
After successful registering, please purchase credit via the myaccount. Setup your SIP device(s) for calls via the SecretVoip network. It is possible to setup multiple SIP devices with one account.

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What is the dialling format for calls via SecretVoip Xtreme route?

If you want to call Spain for example:


SecretVoip Xtreme Route:00 34 12345678

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Do you offer special rates for large volumes ?

Yes we do. We offer you the best possible rates.

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I'm not a customer yet, but I have a question which is not addressed in these FAQ's. How can I get in touch with SecretVoip?

In that case, you can send us your question by mail at info@secretvoip.com

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I have lost my username and/or password. What should I do ?

You can reset your password easly by send us email to pwdreset@secretvoip.com and answer our security questions.

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How can I access my recent calls/CDR'S online ?

Please login to your account and choose the 'Call History'. Please note that CDRs overview is updated on a daily basis.

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I am a customer and I have a problem. How do I report this ?

You Can Send us mail to support@secretvoip.com And you can report your specific problem and we will look into it as soon as possible.

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Rates, Payments and Billing

How long are your rates valid ?

All VoiP Rate lists are valid for one month. You will always find the current rates on the website. Rates can be subject to change without prior notice. Rate changes are always displayed on the website. Please pay attention to the date displayed on the rate page.

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How do I get a downloadable version of your current rateslist & country codes ?

Please go to the SecretVoip website. Select in the menu “rates”. There you can download the xls file Which contain the current rates list & country codes.

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